FAQ
Questions we actually get
Straight answers, including about what NeuroLTC is not. Anything missing? Email us.
- Which EHRs does NeuroLTC work with?
- NeuroLTC integrates with PointClickCare first, via its FHIR API. The integration is read-only by design — we read medications, conditions, and demographics to build the compliance picture; we never write to the chart. Facilities on other EHRs can start with our CSV import wizard while we expand integrations.
- Is NeuroLTC a clinical decision support tool?
- No. NeuroLTC is a documentation support and compliance tracking platform. It is not a clinical decision support system, does not provide medical advice, and does not replace clinical judgment or professional psychiatric services. It tells you where the documentation thread is incomplete — what to prescribe is never its business.
- How do you handle PHI? Do you sign a BAA?
- We execute a Business Associate Agreement with every facility customer before any protected health information is processed. Until a BAA is in place, pilots can run entirely on synthetic demo data — a first-class mode of the product, not a stripped-down sandbox.
- How long does a pilot run?
- Typically 60–90 days. We scope it with you up front: which units, which measures (GDR currency, PRN stop dates, consent completeness, survey-packet turnaround), and what success looks like. You can start on demo data and connect real data mid-pilot once the BAA is signed.
- How is NeuroLTC priced?
- Per certified bed, per month, tiered by facility size. We quote it plainly before a pilot starts — contact us with your bed count and we'll send the number, not a sales sequence.
- How long does implementation take?
- Days, not months. There is no new charting system to roll out: connect PointClickCare read-only or import a census CSV, map your units, and the compliance rules start running. Staff training is measured in a single in-service, because staff keep working in the EHR they already know.
- Does this replace our consultant pharmacist?
- It complements, not replaces. The consultant pharmacist's monthly review is the regulatory minimum — NeuroLTC covers the weeks in between, flagging lapsed PRN stop dates, due GDR attempts, and missing consents continuously so the monthly review starts from a clean queue instead of a cold chart audit.
- Where does AI fit in — and where doesn't it?
- Every automated check is a documented compliance rule mapped to a specific F-tag — auditable, versioned logic, not a black box. Where AI drafts a trend summary, it is clearly marked as a draft and a staff member must explicitly review and acknowledge it. AI inputs are PHI-minimized: internal identifiers, never resident names.
- What is your security posture?
- Access is facility-scoped and role-based, every data path is authorized at the function level, and every access and change is written to an audit log. Our architecture is HIPAA-minded from the ground up. SOC 2 Type II is on our roadmap — and until it's complete you won't see a badge for it on our site.
- Who at the facility actually uses it?
- Directors of Nursing and administrators use the Compliance and Reports modules most; providers and psychiatric teams live in Rounds and Insight; consultant pharmacists use Monitor. The family portal shows appropriately limited, purpose-scoped information to authorized family members.
Ready to see it against your own survey calendar? Request pilot access.